Payment Policy

Hezal is committed to providing a secure, transparent, and reliable checkout experience for all our customers. This Payment Policy outlines the methods we accept, how transactions are processed, and the security measures we employ to protect your data.

Accepted Payment Methods

We currently accept the following payment methods for all orders placed on our store:

  • Credit/Debit Cards: We accept major network cards, including Visa, Mastercard, American Express, Discover, and Diners Club.

  • PayPal: Fast and secure checkout utilizing your PayPal account balance or linked cards.

Important Note: All transactions on Hezal are processed entirely in USD (United States Dollar). If your payment account is in a different currency, your bank or payment provider may apply standard conversion rates.

Order Processing and Charging

  • Time of Charge: Your selected payment method will be authorized and charged immediately upon successfully placing your order at checkout.

  • Payment Authorization: Orders are only processed for fulfillment after successful payment authorization. If a payment is declined or unsuccessful, the system will not complete the order. In such cases, please verify your details, try an alternative payment method, or contact your bank for assistance.

  • No Hidden Fees: Hezal does not charge any hidden fees or unexpected surcharges. Your total order cost (including the item price, applicable taxes, and shipping fees) will be clearly displayed at checkout before you finalize your payment.

Billing Information Verification

To ensure a secure transaction and prevent fraudulent activity, customers are responsible for providing accurate billing details.

  • The billing address entered at checkout must exactly match the information currently on file with your bank or credit card provider.

  • Incorrect, incomplete, or mismatched billing information may trigger our fraud prevention filters, resulting in processing delays or automatic order cancellation.

Payment Security and Privacy

We take the security of your financial information very seriously:

  • Encrypted Transactions: All payment processing is conducted through secure, SSL-encrypted payment gateways to ensure your data remains completely private during transmission.

  • PCI Compliance: Our checkout process adheres to Payment Card Industry Data Security Standards (PCI-DSS) for handling payment data.

  • No Data Storage: Hezal does not directly store, process, or have access to your full credit card or debit card numbers on our servers. All sensitive financial data is handled exclusively by our certified payment processing partners.

Customer Support & Business Information

If you encounter any issues during checkout or have specific payment-related questions, please contact our support team using the details below:

Business Name: Hezal

Business Mail: support@hezal.shop

Business Contact: +1 409 986 6718

Business Days: Monday – Friday

Business Hours: 9:00 AM – 5:00 PM

Business Address: 29 Cooper Sq #29, New York, NY 10003, United States